Shipping policy

Our products are custom-made and tailored to your preferences. 

We'll email you a preview of the order within 2-3 business days of purchase, and you can request changes as many times as you like. You will get 24-hour to review each draft before we move forward. 

After finalizing the preview, we'll process your order for production.

Shipping Costs&Methods

Shipping Area

Shipping Time

Economy Shipping

Express Shipping

United States

5 - 10 business days

Free

$4.99

Canada

7 - 14 business days

Free

$6.99

Australia

7 - 14 business days

Free

$6.99

Europe

7 - 14 business days

Free

$6.99

Rest of the World

7 - 14 business days

Free

$9

Artwork Creation Times

We will always ensure you are 100% happy with your portrait before we print and ship to you.You will receive a preview of your artwork within 24 Hours for you to approve.At this stage you can make any changes you’d like. Once you’re happy, you can approve the portrait for embroidery. We will then begin the emboridery and ship the art to you.

We will never ship artwork without your approval to ensure you get the best quality possible.

Any changes at this stage may affect shipping times.